Privacy
Eku Energy Limited (“Eku Energy”, “we” and “us”) is registered in England with company number 14324758. Eku Energy’s registered office and principal place of business is The Corner Building, 91-93 Farringdon Road, London EC1M 3LN.
We respect the privacy of the people we deal with and we uphold high standards of privacy practice and security. This policy explains how we handle personal information and how we interact with you online.
Whenever we handle personal information, we take steps to ensure that appropriate standards of privacy practice and security are applied.
This privacy policy (the “policy”) sets out why we need to collect personal information, how we collect it, what we do with it, how it is stored and who we might share it with. The policy also describes how you can access or correct information we hold about you, how you can ask further questions or make a complaint, and information about our website and online activities.
Data protection principles
We comply with data protection law. This means that the personal information we hold about you must be:
- used lawfully, fairly and in a transparent way;
- collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes;
- relevant to the purposes we have told you about and limited only to those purposes;
- accurate and kept up to date;
- kept only as long as necessary for the purposes we have told you about; and kept securely.
The information we collect
If you are a user of this website, we only process personal data that you may choose to provide to us via the “Contact Us” form and limited information captured by cookies (see the “Cookies” section below). This typically includes:
- your name;
- your company;
- your email address; and
- your domain and IP address.
We do not automatically link your domain and IP address to any personal data which you choose to provide to us.
If you are a user of this website, we process your data to respond to your queries and to analyse the number and type of queries coming into Eku Energy. If you sign up for alerts or for other communications, we will use your contact details to provide you with these alerts or other communications.
Employment applications
We collect personal information from you if you apply for a job with Eku Energy. We hold this data for 24 months.
Why we collect personal information
We may request personal information about you which is reasonably necessary to:
- provide you with quality products or services;
- respond to your query;
- consider applications and approaches you make to us; or
- maintain your contact details.
If you do not provide us with relevant personal data, our ability to respond to your query in a useful or timely manner or to provide you with the alerts or other communications that you have requested may be compromised.
How we collect your information
We collect personal information about you directly from you. This can be in person, in documents you give us, from telephone calls, emails or via form submission on our website. We take reasonable steps to be transparent about how and why we collect personal data.
How we store your information
We keep personal information in physical and electronic records, at our premises and the premises of our service providers, which may include processing or storage in the cloud, which may mean in practice that this information is stored outside the United Kingdom or other jurisdictions in which Eku Energy or its subsidiaries operate from time to time.
Where this occurs, we take steps to protect the security and integrity of personal information.
We may also keep records of our interactions with you (including by telephone, email and online).
How we use your information
We use personal information about you for the purpose for which it was provided to us, including to:
- process job applications; or
- communicate with you and deal with or investigate any complaints or enquiries; however, if you do not want to receive such communications you can tell us by using any of the methods listed below.
We may also:
- anonymise your data for our own purposes including market research and new product development;
- use personal information about you for the prevention and mitigation of fraud and other financial crimes;
- use or permit our affiliates to use your personal information for related purposes to the extent that it is lawful to do so without your express permission; or While we may sometimes – where it is lawful and with your permission if necessary – share personal information with companies we do business with (e.g. in product development, joint venture arrangements or distribution arrangements), we do not sell personal information for marketing purposes to other organisations or allow such companies to do this.
When your information is disclosed
Subject in all cases to local law, we may share personal information within Eku Energy, and may disclose personal information outside Eku Energy:
- with third party service providers to assist in responding to your query or to assist with the distribution of alerts and other communications and the maintenance of contact lists;
- to our service providers, who provide services in connection with our business (including archival, auditing, accounting, customer contact, legal, business consulting, banking, payment, delivery, data processing, data analysis, information broking, mailing, marketing, research, investigation, insurance, identity verification, brokerage, maintenance, trustee, securitisation, website and technology services);
- to comply with legal or regulatory obligations, or reasonably arising in connection with legal proceedings;
- to our affiliates; and
- for the prevention and mitigation of fraud and other financial crimes.
In some circumstances the parties to whom we disclose personal information may operate outside the United Kingdom and European Union. Where this occurs, we take steps to protect personal information against misuse or loss and to comply with local law in respect of the transfer of your data from one jurisdiction to another. Those parties, in turn, may make such information available to the governments of such other countries in accordance with local law requirements.
How you can request access or, correction or erasure of your information
We take reasonable steps to ensure that all information we hold is as accurate as possible. You are able to contact us at any time to request access to your personal information to ask for its correction if you feel the information we have about you is inaccurate or incomplete or to request erasure of the information we hold about you.
In normal circumstances we will give you access or make the requested corrections to, or erasure of, your information. However, there may be some legal or administrative reasons to deny these requests. If your request is denied, we will provide you with the reason why (if we can). Where we decide not to make a requested correction to your personal information and you disagree, you may ask us to make a note of your requested correction with the information.
Keeping information secure
We use security procedures and technology to protect the information we hold, to limit access to and use of personal information; and to prevent misuse or unlawful disclosure of the information.
If other organisations provide support services, we require them to take appropriate technical and organisational measures to secure the privacy of the information provided to them.
Dealing with Eku Energy online
When you visit Eku Energy’s website you will generally browse anonymously unless you have accessed the website from a personalised communication from Eku Energy.
For all visitors to our website, we use cookies and other web browser technologies to collect information such as the server your computer is logged on to, your browser type (for example Chrome or Firefox), and your IP address. (An IP address is a number that is assigned to your computer automatically and required for using the internet.) We may also derive the location associated with an IP address.
Once you have accessed our website from an email or other personalised communication sent to you, or provided us with personal information by completing a form online, we may be able to identify you and we may combine that with other information in order to provide you with a better online experience. If you would prefer not to be identified, you can delete the cookies and reconfigure the cookie preferences on your internet browser (see below).
Cookies
A 'cookie' is a packet of information placed on a user's computer by a website for record keeping purposes. Cookies are generally used on Eku Energy’s website to:
- monitor traffic: we use anonymous information to track how people are using the Eku Energy site. This may include time of visit, pages visited and some system information about the type of computer you are using; and
- monitor your use of our website: if we have identified you as a result of you accessing our website from a personalised communication or providing us with personal information by completing a form online, we may use cookies to collect personal information about you.
When you first visited the page, you would have seen a banner providing you with the option to accept the use of cookies or opt out. At any time, you can change or withdraw your consent form on the cookie declaration page, which you can be access here.
Website host
This website is tracked by Google Analytics. Google collects personal data when you visit this website, including:
- information about your browser, network and device;
- web pages you visited prior to coming to this website; and
- your IP address.
Your rights if you are in the United Kingdom or the European Union
As provided for in the UK Data Protection Act 2018 and the General Data Protection Regulation, you have the right to access your data; to correct or rectify your data; to delete your data subject to applicable law; to have your data processed only in accordance with applicable law; to have copies of your data to be moved to another controller; to object to our processing your data otherwise than in accordance with the law; and to withdraw any consent to our processing your data at any time. Please email privacy@ekuenergy.com to exercise any of those rights.
Contact us
If you have any questions or complaints regarding privacy or information handling, please write to privacy@ekuenergy.com. We will respond as soon as we are able to let you know who will be handling your matter and when you can expect a further response.
If your concerns are not resolved to your satisfaction, you may be able to escalate your complaint to an external dispute resolution scheme or to a regulatory authority (if you are in the European Union or United Kingdom, you may contact one of the data protection regulators found here: http://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080 or here: https://ico.org.uk/). We can also provide details of the appropriate scheme/regulator for you, as these may vary by jurisdiction or other factors.
Updated: October 2023